Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

the first room the toilet pipe leak every flush so moved to another room portable ac condensation soaked carpet around it turned off. thermostat batteries were dead could not turn on heat over night. spring loaded room doors made doors slam every time other guest exit or enter their rooms at night

I like that it was in walking distant to drug store that had grocery items. The room had a refrigerator but no microwave. Breakfast was not serve on Saturday when it is a busy day for families and adults. Was told no breakfast on Wednesday or Saturday.

Everything was good at the property

Service was not as expected. We were told that breakfast would be served until 10am. When we got there at 9am they only had like 5 bagels and no staff around to help.

Dirty carpet Plenty of suspicious activities by other guests Smell cannabis everywhere

The room was gross and the breakfast was gross.

This hotel was a convenient short distance for our visit. The check in and out were fast. The beds are comfortable, altho the bed skirts were ripped and worn down. The floor was not well vacuumed. The pool was not open. There is no ice on the floors at all, but an employee could get some from the convention center next door, if you’re lucky.

Overall facility is old type. Bathroom could have been renovated but they are not. Feel likr 1960s room. Breakfast area was not clean. Breakfast quality is poor. I wont recommend this hotel to anyone. Its embarrassing to even mention.

The room was dirty. Something smudged all across the TV. The counter tops were sticky. There was hair on bathroom floor. The TV did not work. We asked the front desk. They said unplug and plug back in. Obviously don’t work. The phone didn’t work so couldn’t even call for assistance. The alarm clock didn’t work. There was no hot water to shower in the morning. This was hands down the worst place I’ve ever stayed.

We come to Syracuse often and this was by far, not an ideal place to stay. Let me begin by saying the staff is very nice, every person on staff we encountered was friendly. The hotel amenities are much to be desired. Rooms are not standard with microwave, fridge, or coffee maker. The bathroom was designed in a most inconvenient manner, with the toilet angled to make room for the door to open and close. This is not an ideal situation for someone with a larger stature. The air conditioner in the room was not working, there was a portable ac unit in leu. One of the reasons for choosing to stay was the pool. It was not updated in their website they were undergoing renovations and the pool is closed. Our room was not tuned down which left us without toilet paper. Granted any requests from the front desk were dealt with expeditiously, however, the garbage was needing to be emptied. The map in the room did not display locations for the ice machine, fitness center, or pool. The hot breakfast seemed to be only Available during the weekdays. Breakfast ran from 7a-10am. The options were quite nice, scrambled eggs, bacon, skillet potatoes, pancakes, along with bagels, toast, cereals, pop tarts, and fruit. Refilling the hot breakfast buffet was not efficient. Leaving people coming down after 8:30 with mostly cold breakfast options. Three out of the four were refilled past 9:30 and the bacon was not refilled at all. The weekends, there are not hot breakfast option.