Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

We were placed in the 6th floor, both nights it smelled like something was burning in the hall way, we had a very loud portable air conditioner as the room one was broken, the furniture felt sticky, the bed sank in the middle, room was outdated, missing hair dryer from the wall, we asked for one at the front desk but that one didn’t work oh and the best part the bath room sink leaked all over the floor when used. I’m a very laid back person and I don’t like to complain , which I didn’t at the hotel. We were there for two nights out of town for a funeral. Will never stay there again.

Decent place to stay. Breakfast was meh coffee awful. Staff was nice and place was clean and quiet. Close to airport and transportation hub

WiFi was weak, had to change rooms as a result

I was switched rooms due to my first room tv not working. The second room I would say was even worse because there was someone else’s food and drink in our fridge, and the counters were not wiped down at all as the dresser beside the counter was covered with something sticky. Couldn’t place anything on it.

It looks like a beautiful hotel but the pool was empty. No fitness center. The beds were small. Hardly any towels. The computer chair was all peeled. The front desk was very helpful and nice. This is a nice looking hotel that needs some TLC

Hotel is being renovated but it was clean and the staff were excellent. Would stay there again.

First of all, I had called earlier before my day and requested an early check-in. It was approved over the phone when we arrived at our room was still not ready for at least another 45 minutes. I also paid for late check out so that we could sleep in, but we’re awoken from housekeeping knocking on the door. The air conditioner/heat did not work at all. We also had to wait about 20 minutes for hot water. When it was time to go get the continental breakfast, there was no coffee whatsoever or creamer for the coffee. There was also no cream cheese for the bagels. Went to use the bathroom near the lobby and it was unkempt with paper towels strewn about. The rooms was also very outdated.

It was fine.

I didn't really have too much to complain about with he property. I read some reviews that were extremely negative, and that worried me prior to check in, but my room was clean, the hotel was pretty quiet, and the neighborhood it was in seemed nice, and close to other activities. I would like to see the property fix the pool so people can use it, and I believe that it is also in need of a major facelift. if they can renovate this place with new flooring, and furnishings it has the potential to do very well.

Parking Safe area