Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

We're traveling with family needed a place for the night. Overall very nice for the money, still needs some updating but nothing earth shattering.

The property was not as nice as online lead me to belive. Pictured courtyard was not for guest use. Exercise room had 1 machine and nithing else. Online picture showed a liquor bar in the lobby which did not exist. Not whatbi expected with Wyndham in the name. Disappointed but live and learn.

I’m grateful my stay was only 1 night… the staff are very kind and helpful however here’s the laundry list of things that just didn’t measure up.. - the first room we were given had a hole, about the size of an orange, in the door adjoining the room next to ours… meaning if they opened their door they could peep in on us. The hotel had simply put the chair in front which did nothing since the hole sat above the back of the chair. we requested a new room and this one had -a damp smell -no cold water for the bathroom sink - the tub drain did not drain properly you’d shower and the water would accumulate to your ankles - the AC unit took up half the space between the bed and wall, it also leaked all over the carpet which we realized once we got back, we hadn’t even touched the unit - a few of the towels were dirty Also the listing claims the amenities include a pool and breakfast. The pool was completely drained (it’s an indoor pool) and the breakfast only provided hot meals “sometimes” which is unfortunate as breakfast included was a big factor in booking. Ultimately I was very disappointed in my experience. The hotel lobby and rooms are clean and the staff is friendly but this listing fell super short in expectation. We only stayed one night and that was enough.

No hot water

Practically the only people there. Staff was helpful when you could find them. I had to walk down my wakeup call request since nobody was there to answer the phone.

This property is extremely out of date. They have portable air conditioner in the rooms. The bathrooms are very small and very old. Cracks in walls and ceilings. Carpets old. The customer service was horrible. The front desk kids were very sweet but they were not knowledgeable of their position.

Great stay with 24 hr coffee

My daughter forgot her treasured blanket in the room. We travelled home to Canada before we noticed so I called and ask for them to ship it. I paid $20 postage and now they won’t respond to my emails about tracking info or anything. I’m so upset. I called and they say they’ll return my call and never do. My daughter had that blanket since a baby and sleeps with it every night.

Check in wasn’t ideal as they were initially unable to find our reservation, then the two staff at the front desk seemed confused about the reservation once found. They initially put our family of four into a room unable to accommodate us, then applied my credit card to the wrong room and had to start over. Despite us having the privacy sign hanging on the door, housekeeping tried 4-5 times to enter our room around 8:30am. We’re had already confirmed we were checking out at 11am. It would be helpful to have it listed somewhere that the pool is not available for the next several weeks. The air conditioners are standalone units worth venting out the window that run nonstop in order to maintain a comfortable temperature

The properly needs some TLC