Extended Stay America Suites Portland Hillsboro

there is a lot of noise, those on the side didn't let us sleep, we called the reception and they didn't solve anything

Once we saw cockroaches, our stay became less than comfortable.

Me and my significant other decided to get away for a relaxing weekend. The room was great. Lots of room and love the kitchen in the room. No complaints and we will be back

Room was dirty; lots of bugs; and they had maintenance while I was there where they changed out the beds and got new TVs. When I came back to my hotel room, they brought the new bed in, but didn't make it so on my vacation after a day out I had to come back to my hotel and make my own bed. not really a problem, but on vacation, not ideal at all.

Dirty and noisy

I am requesting a portion of my last four days at the hotel that I booked through Expedia, but paid three on site. The hotel's WIFI wiring was down for almost a week, and I was unable to login to finish very important legal papers I needed to finish. I would have moved from the hotel if it was for the fact that the amount of papers I had were sorted and placed in the room in a specific order and had to be entered online in that order. Not only did the lack of wifi stop me from working on the case, but it also prevented the front desk to be notified of my Expedia payent, and instead of the clerk calling Expedia and requesting confirmation of the payment, the clearl tore off a piece of paper and gave me the direct number to Expedia to GET IT STRAIGHTENED OUT. I recorded the conversation, and will use the recording for a lawsuit I'm filing against Extended Stay America if I don't get a full refund of my time spent there during August 2025, specifically 20th-23rd. Plus the hassle and embarrassment of the same clerk calling the police, as if your hotel had won a "judgement' against me and forced me to move out of the hotel. At 71 years old and disabled, this lack of assistance, harassment, fraud, and failure to provide promised services amounts to Elderly Abuse, which is a FEDERAL CIVIL RIGHTS CRIME. It will be tried in a Federal District Court, and my attorneys will be asking for significant punitive damages, and your clerk and manager may face criminal charges for abuse.

This was my absolute WORST experience in a hotel in my entire life. The hotel its self is not very clean. There were the same pieces of garbage, food and hairballs lining the carpets in the halls the entire time I was there. That wasn’t my breaking point, this was. I came back to the hotel around midnight after a wedding and my key card wasn’t working and I couldn’t access my room. I went to the lobby and the “maintenance” guy tried to open my door with my key and his master key and neither worked. Apparently there were absolutely no other workers there and he refused to call for help. I told him to call someone to open my door and he kept saying he doesn’t have any numbers of the other employees or managers but refused to actually look or do anything. After telling me I could sleep in the LOBBY and gesturing me into a random closet, another hotel guest overheard our ongoing predicament, noticed me almost in tears and terrified at this point, and stepped in. The other hotel guest had to physically use the key card machine and figure out how to make me a card so I could actually get into my room since the worker didn’t want to help. Once I was settled into my room with the help of the amazing guest, it was about 1230-1 am. The maintenance man then decided to come back to my room POUNDING on my door insisting I open it for him. After yelling no and then hysterically crying he finally went away. I feared for my LIFE staying here and I will never return or recommend it.

I booked and paid intermittently, waiting for the wifi to work on.a very important legal project, and the Wifi was down in the office and throughout the hotel. I was told by the 3rd party wifi provider it would be up in 24-72 hours, and that was my second day (aug 18) but the wifi was ought until Friday night, Aug 20. I couldn't finish my project but was prepared to EXTEND MY STAY another week now that the WIFI was working. There is no way to simply say "EXTEND MY STAY" on expedia. I can't find how to book the same room on your website. I literally think I'm being hacked because I need to book from Sat. Aug 23 to August 30. How do I do this, and also make sure this time the hotel GETS THE BOOKING? everything else is great, but it is extremely important that I not mess this project up by moving over 700 already arranged categorized documents until the rest are finished. how do I book through today Sunday, then Sunday go Friday or longer?

Wonderful.

Very nice staff love the location it’s near a few shopping centers, overall had a great experience.