Extended Stay America Suites - Austin - Northwest - Research Park

Bed was comfortable.

The room was very dirty. The trash was never taken out and was completely full in the kitchen. There were also quite a few old dirty towels under the kitchen sink as well. There was a dead cockroach in the tub and I killed a live one in the kitchen. The room was very old and in need of repairs. There were only a few towels left and no toiletries other than a small bar of packaged cheap soap.

Nothing

Would not stay again

Staff and price covers where not as clean as would like washed myself washer dryer would not take my card and said no quarters but on wall next to laundry mat the sign said quaters at front office and the last time I ask for new pillow cases ssid they didn't have any and i bet the other customers paid alot less then me for two nights

The location was perfect.

My reservation was booked & paid almost month in advance. On here it stated suited came with pull out couch, pots & pans. Once we arrived we had to hunt down front desk person who was outside smoking weed. Once we got in room we notice dried up blood on walls & curtains. When we pulled out the sofa bed the mattress had no sheets no blankets. It was soaked in blood with bullet holes. There was multiple bullet holes in the walls. No pots no pans. No shower curtain. Heat did not work. When I went to inform front desk it was a bad built black girl with nappy braids. After I told her and asked for blankets & new room she walked off laughing into back room. When she came out I informed her there was nothing funny about it. She got attitude & loud like im not from Dallas. Then another female & male came out the back room. Talking about I can check out if room is not to liking then told me I was nasty for checking in. They never offered to give me my money back. So I walked off. Do not stay at that hotel. It is ghetto dirty and stank. Employees are rude with no work ethics. I was there for SXSW. I am going to make sure that next year they do not see a dime from that festival.

Nothing terrible place and customer service

Everything, dirty room, rude staff, couldn’t get ahold of front desk for over an hour to check in even though I arrived on time with my booking, roaches in the hotel room everywhere

Nothing ran down

Had bed bugs

Staff is very inattentive, they will walk right by you multiple times before asking if you need help, and they will stay locked in their office until someone yells.

I really thought this was a hotel with breakfast included, but coffee and a muffin is not breakfast. I looked out the window the first night, and their was a drug deal going on right by my husband's truck, plus some homeless people hanging around. My room had no toilet paper in it, and bed was the worst one I have ever been on.