Extended Stay America Suites - Austin - Northwest - Research Park

everything

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Distance from my job was great

I have to pay for clean towels and wash cloths, they don’t do housekeeping til every 7 days but I was there for 12 days and never got housekeeping.

Monica, the manager, personifies what an effective leader in the travel industry should be. Nikki and the rest of the staff are amazing and wonderful to engage with.

Nothing!

Great friendly customer service

I mistakenly stumbled into this din of sin and regret thinking it was an "Extend Stay America" which I knew for being cheap and perhaps not in top shape, but at least neat and clean. Wrong. I asked at the front desk, and the clerk said "This is a Select Property". Generally, I have known "Select" to mean a bit better, not the lowest of the low. Better word choices would have been "Economy" or "Budget" to clearly let you know you've taken a downgrade. The couch was old, tattered, ripped, and very visibly gouged. The wood cabinet tops were heavily discolored by water stains and abuse, The countertops had cigarette burns. The bathroom sink was pitted and permanently stained multiple different colors. The shower was "motion activated" so you've got to bust a little dance move to keep it going. The bathroom door top hinge was a few days away from falling completely off, potentially injuring a guest. The key cards had been re-used so any times they only worked for about 6-8 hours before having to be re-programmed. And no, they weren't magnetically erased - I used the card to enter my room, set it on the counter, and went I went to leave, it would no longer open the door. I only tested it because my other key didn't work when entering previously. Oh, and the front desk is shuttered at 5pm. Call for help. Or better yet, stay somewhere else.

Great place to stay, very friendly staff and comfort is awesome

I love how friendly the staff jas been. Thay are all amazing. Thank you

Great friendly staff. management is awesome and very helpful