Extended Stay America Suites Dallas Las Colinas Green Park D

Uncleaned, poorly maintained and managed property

When I entered the room after checkin,full room smells cigar.i couldn't able to sleep throughout the night.

The main thing was the room didnt match the pictures. It was old it was dirty and run down and the toilet won't flush.

It was not the best but it was comfortable I had no issues.

The area was nice but that’s about it

Location was great. Very safe.

Upon arrival, staff had to scramble to see which room was clean for my stay. This was late in the evening. Once in room, found no soap or shampoo in shower. Staff able to find soap but I had to head to the airport the next morning not having washed my hair.

Having stayed here 4 nights earlier I was familiar with the property and staff, knew what to expect. Or so I thought. Arrived late PM. Was put in an adjacent building, desk clerk did not tell me this. Lost 15 min. figuring this out. Hall in adjacent building reeked. Once in room, no remote for TV. Clerk told me to speak to managers 10-2 next day, would already be at airport so no. AC in room set on 60, took hours to warm up to reasonable temperature. Actually shampoo in room this time, half empty like using someone else’s leftovers. Toilet seat broken. No cups in room so couldn’t even put water next to bed. I would NEVER recommend this hotel to anyone and in fact want a full refund equiv. to one night’s stay…..

It was not what I expected the place is not kept up and it smelled horrible carpet in the room was filthy.

The cleanliness of the suite was a disappointment. There was a huge nest of hair left near the shower, the sofa sleeper had a used sheet and there were edible noodles all over it. You could tell that not much detail was given to preparing the room for the next guest. In the hallway it had an odor as if the carpet was humid and stinky. the ceiling was falling off. We had stayed at another site before and this was was a BIG downgrade to the ones we had been in before.