Candlewood Suites Houston Space Center - Webster

The staff worked hard to accommodate us. Housekeeping was short handed, and any rooms like what we chose were not ready in time. The housekeeper did great cleaning our room. The room has been through hard living though. Kitchen cabinets were scratched up and worn out, along with the counter, stove and table. Fridge was clean as can be and ice cold. Kitchen did not have any basic items except two plastic drinking cups. Front desk did not have a coffeemaker available or dish soap. Bathroom door handle was falling off, and I had to screw the knobs back together to hold the door close. It would not latch. The beds had fresh pillows, cases, and sheets. The carpets were worn out and stained. You could tell housekeeping did their best with what they had to work with. Then the free breakfast advertised was not available. Front desk was respectful to inform us that they had coffee, but no cups and part of the breakfast foods they usually offer were on back order or never delivered. So more than half the reasons we chose Extended Stay were not available. On top of that the location we registered for was the NASA road location, and Expedia 1800 informed me for some reason it reassigned us to this Bay Area location. I doubt I will use Expedia or Extended Stay America again. Our family expected a clean kitchen with utensils to cook our dinner, make tea/coffee and wash the dishes. Bathroom w/a door for privacy, didn’t have it. Breakfast for our family, didn’t have it. Wish it was better.

Staff genuinely care about guests. Had a room with the ac not working and was given a second room for free. Building desperately needs a remodel and ac system seems to be the biggest issue. Supervisor Danielle took care of our issues and was awesome to deal with.

Ugly, outdated, tiny bathroom, toilet not working, blankets very thin, cheap towels, hair on bed, no contentail breakfast., no internet service. Worst place I have ever stayed, but o will say the mentainance guy was awesome.

The pool was always closed and the breakfast consisted of coffee and granola bars, maybe a cheap store bought muffin, or instant oatmeal but there were not any bowls....

It’s a really nice place… I’ve been staying here a few times already while I’m vacationing in Galveston and Kemah

The staff was really nice