Candlewood Suites Houston Space Center - Webster

New ownership trying to improve the experience

Time will tell

Microwave didn't work, guy at the front counter told me there was nothing he could do, looked clueless. Empty beer cans in the elevator and just overall not clean.

Staff was very nice

Poor breakfast selection

Our room was not clean. It looked like it hadn't even been vacuumed. But far worse, the carpet itself felt a little grimy, the bathroom had mildew everywhere, and my wife saw what looked like a flea hop on her leg. We switched rooms, and it was a little better: the carpet didn't feel grimy and it had been cleaned better, but the sheets were still stained, there bathroom had mildew, and there were a few bugs (no fleas). We booked two nights, but rearranged our trip to avoid staying a second night.

What i didnt like was that the shower head was spalttering water to the floor and toilet.the restroom space was very reduced, the door barely closed. The sofa bed was easy to pull out, but hard to place back in. I called the front desknfor assistance, first of all, phone it rang several times before line was answered, and mind you, lobby was empty, not busy at all. The receptionist stated she didnt know what to do or how to help and she couldn’t assist because it was past 9pm. Complimentary breakfast, should be more like grab n go. It was only coffee, and no Styrofoam cups togo, blueberry muffins, and granola bars. What ever happened to the continental breakfast that used to be offered? There was no staff to greet upon entertaining or leaving the premises.