Holiday Inn Express & Suites Springfield by IHG

fine

Cold hallway and breakfast area.

Room as clean. Breakfast is excellent, eggs, pancakes, bacon.

When I checked into the room there were cracker crumbs on the floor.

Worked out well for traveling with elderly parents. The accessible accomodations satisfied their needs well.

I knew we would be checking in very late (after midnight) and I tried to call the hotel all day to confirm that. No one answered, and the recording had me on a loop, sending me back to the operator who never answered. I was nervous that we would be marked as “no shows”, but the young man checking us in at 1:00 a.m. was very helpful and there were no problems. Thank you!

Excellent place to stay!! We arrived super late on a Saturday night and were helped quickly. The man working had just ok customer service but was sufficient at checking us in. The parking lot was huge and looked great for oversized vehicles and trailers! Our room was clean and temperature perfect. The bathroom was super clean and the beds were very comfortable. The hotel was quiet. Complimentary breakfast was fantastic!! There was an employee constantly making sure everything was full and tidy. They offered eggs(scrambled & omelette), sausage, bacon, potatoes, biscuits/gravy, oatmeal, big cinnamon rolls, yogurt, hard boiled eggs, toast, pastries, juices & coffee. The hotel is easily accessible from the highway and felt very safe. I would 100% stay here again if back in the area. The price was fair and less expensive than some lower quality hotels. Definitely recommend.

Great

It was a safe and clean