Holiday Inn Express Grand Rapids Southwest by IHG

Did not use breakfast amenities

Everything was as we expected based on past stays at IHG properties. The bathroom was amazing.

Very clean! The area around the hotel isn’t the nicest but the hotel it’s self very nice.

During my recent stay, the hotel’s air conditioning was not functioning properly. Despite running the unit all night, the room never cooled below 76°F, making the stay extremely uncomfortable. Additionally, although I prepaid for the reservation through Expedia, the hotel requested a credit card for incidentals. The next day, I discovered multiple unexpected charges on my card, totaling over $700. My credit card was frozen due to suspected fraud. When I contacted the hotel, they apologized and claimed it was a mistake, assuring me it had been corrected. However, later that same day, they charged my card again—and the next day, they added another $400 in charges. When I called for assistance, I was told a manager would return my call, but no one ever did. I eventually had to escalate the issue to the hotel’s corporate office. I’m still in the process of disputing the charges and recovering my money. This experience was extremely stressful, and I’m requesting Expedia’s assistance in resolving these issues and ensuring this doesn’t happen to other travelers.

Wonderful

Close to shopping and major highway

The room we originally checked into smelled like smoke. We let the front desk know and they apologized and offered us a new room. Rooms were decent and nothing fancy. The bed was literally the comfiest hotel bed I have ever slept on. I almost asked the staff what type of mattress they use because it was amazing.

Clean place for short stays

The door between the two adjoining rooms is not insulated and soundproofed door. Someone had a dog next room. You could hear dog barking during the day.