Copthorne Hotel Cardiff-Caerdydd

The property was quiet, the lake aspect was lovely. The view from the dining room over the lake was stunning. Some of the hotel decor was unusual and interesting. The staff were very helpful and friendly.

Thank you for your booking which was made as above.   Upon being allocated the room, we had a quiet night. The following morning upon looking at the bedlinen we realised that there were faecal marks on the bed linen which we had used. These faecal marks were well caked on the linen showing that this was from previous usage. The Hotel staff was immediately informed and they seemed unperturbed by this. We then ripped all the bedlinen ourselves and asked for fresh bedlinen. As Hotel Team was immediately informed of the situation they agreed as to what had been observed. As a Hotel guest my expectation of a 4 star hotel is at least to provide clean bedding which was clearly failed by Copthorne Hotel. This is an unacceptable manner of providing a service as this breeds disease moreover to children. I would like to bring to your attention that faeces do pose high risks of allergy reactions and resapiratory and skin infections. Bearing in mind the above the room was not immediately thoroughly cleaned No room exchange was offered which brought about anxiety and restlessness during the stay. My understanding is that it is the responsibility of the Hotel to provide clean bed linen as well as environment. As we had come from London we were unable to check out we were forced to stay in such an environment with children. However photos of the faecal marks were taken and can be provided as and when required.

Very friendly and helpful staff and nice hotel.

Lovely hotel but a bit far away from Cardiff centre for us! Staff were amazing, very friendly and helpful!

Clean

Great location and convenient, however they could have better food options. Also the food was overpriced. The prices need to be cheaper! Not worth it.

A convenient location. Plenty of free parking. Large room, comfortable bed. Fast service in the bar and restaurant. Easy check-in.

Over all we enjoyed our stay, however on Saturday 9th August prior to leaving ny husband and i sat chatting with my sister. At this time there was the most unsavoury & disruptive altercation between a family who came to the lobby more than once. Not dure if those people were staying at the hotel. Abusive language at a loud volume did not make for a nice conclusion to a family meeting unfortutely.

Great stay, great staff, clean rooms, powerful shower, and very comfortable beds. Stayed for 5 weeks excluding weekends (business).

Me and 2 children age 3 and 7 had a fabulous stay. Staff were so kind and generous they even gave the children bread for the birds on the lake .I would definitely recommend the hotel and give a 100 % score to all the staff . Thank you