Hotel Chicago Downtown, Autograph Collection

Had breakfast at Yolk three times, although not part of the hotel but accessible from the lobby . Food options very good and staff helpful on the availability of gluten free and lactose free options. Highlight of the breakfast was the server Roxanne, really helpful and always service with a smile . She deserves recognition, Had a couple of dinners in the main bar and the highlight of every time we ate or drank here was the Hungarian barman called Richard , what a character, always attentive on whatever we needed and always ready to upsell at every opportunity , the hotel are lucky to have him . the location of the hotel is great , within easy walking distance to all the entertainment and touristic spots.

Asked for laundry to be picked up the day of arrival (Saturday) , pick up confirmed at reception on my way out to dinner, no one ever showed up as clothes still bagged when i got back. Called down for pick-up and no one ever came , asked again on Sunday and no pick-up. In the end bought some extra clothes and never did laundry at the hotel !

Awesome customer service

Comforter was a little dirty with stains

I cannot say enough about the doorman Richard and Eddie. They both been there for years and this is a reason I continue to choose to stay at the hotel Chicago. They are both so courteous, helpful, kind, and professional and honestly, they make my stay there fantastic. They go out of their way in anyway they can to help and assist me. They are truly valuable. I can count on them to take good care of my car or help me with anything I need.

Great property and staff!!!

Nothing…everything was 5 star!!!

I love the location and the lobby

the bedside table was in poor condition, the standing lamp didn't work and the shade on the sconce was twisted. i would call the room in disrepair. the bathrooms could use updating. the shower faucet is from the 1970's

The room, cleanliness of the room and complimentary breakfast all very impressive.

Operating the elevator was frustrating. It took several attempts before the card reader accepted room card.