Hotel Chicago Downtown, Autograph Collection

The staff was invaluable and very nice. Also, the valet was awesome as well.

The hotel is beautiful and very nice. Beds was very comfortable.

It was a very warm welcoming atmosphere as soon as we walked in the doors the staff was very helpful and very attentive to the ones in the needs even up in our rooms. They brought us a comb and brought us a pair of slippers and a robe and AJ, the front desk was very helpful. Went out of her way to help us and listen to us. Talk about how we lost at the casino.And then of course there was the very helpful and friendly Zulayka that went out of her way to make sure our breakfast order was exactly what we wanted and help fill the card out for it. So would I come back…..? ABSOLUTELY 300% …. When I come to the Windy City I will stay here and anyone im with whether it be business or pleasure this is a place I can call home

Great location, staff is kind.

Nothing. Everything was great.

Location is everything when you’re looking to be in the (one of many) heart of Chicago. The atmosphere is upscale, sleek and professional for any occasion. Our many rooms were extremely clean and typical for the Chicago aesthetic most people look for when they visit. As a Chicago local, this hotel took me by surprise in the best way! The noise level was something different due to many events happening all at once, otherwise I didn’t notice anything out of the ordinary. Service is impeccable. One huge shout out to Richard; hotel associate and amazing valet / person in general. Many front desk workers did their best to make our experience unforgettable. Reserving a room block for my family and new in-laws was a bit tough to organize. Overall, everyone had an amazing time since this location was uber convenient for what I had planned for our wedding. This is a perfect location; central to River North, The Loop, great restaurants / bars / event spaces for family fun, etc. Steps away from iconic buildings, Mag Mile + a short walk to Grant Park (Millennium / Cloud Gate (the bean)). Even though I don’t live far, I would stay here again just for the fun of it! Thank you to the staff for making this weekend, everything I needed and more!

I was late for sound check across the parking lot at the House of Blue but had a bunch of bags with me. Richard, not only helped me bring them all in and then took them to the room but helped me again the next morning with my check out. This was before he knew I had multiple sclerosis and had a hard time moving around. Great service with no expectation for anything except a thank you. Quality stay.