CT Hotel

Alot of mosquitos on the busnees center & bar.

The areas around the Hotel is not well clean and treated.

Air conditioning not working reported not fixed. Curtains could not close reported not fixed. Promised a different room if repairs were not possible… did not happen.

Nice and friendly staff but some amenities were faulty.

The TV is very small. Wi-Fi not stable sometimes. Breakfast has limited varieties

The room it too cold

I booked the Sheraton because I am familiar with the brand and had an expectation of the level of service and the standard of the property. Unfortunately, it did not live up to expectation. Check in time was stated as being from 3pm. I arrived at 5pm and my room was not ready. I was also surprised to be asked to pay for parking. I was not allowed to bill items in the restaurant or room service to my room which was a pain. The decor is very dated. Overall, it is hard to see how this establishment can be classed as 5 star. At best, I would say it is 3 star. I would not stay at this property again.

Everything about the property was excellent. The friendly welcome at check-in. The member of staff who took my bags to my room was friendly and polite. In fact every member of staff I came into contact with during my 3 day stay were very professional and polite. The room was very clean and well equipped, beautiful comfortable bed lovely bathroom with nice soft towels. In fact I couldn't fault it at all. A special mention must be made for the restaurant. I had breakfast and dinner on my 3 mornings and evenings and the all you can eat buffet was amazing. Lots and lots of choices, all cooked to perfection and and beautifully presented. I absolutely adore it. Lovely pool and patio area outside. Used the pool and the sauna and both superb. Next time I am in South Africa I will definitely be back. Highly recommend this hotel and great value for money as well.

The television in my room 222 is of poor quality, bad screen visibility, channel selection limited

My stay was great, room beautiful and clean. Bed and pillows amazingly comfy. I would have liked some hot chocolate in the room or a room service menu that specifies their service times. A Spa menu in the room would have been nice