HomeTowne Studios by Red Roof Chicago - Waukegan

My room was horrible!!! My floors weren't clean. Lights were out and not working. Heating/Cooling unit wasn't working. I spoke with the front desk and she told me that, the wind blew dirt in the room and that's why they were dirty. Maintenance wasn't working so, I couldn't get the Heating unit serviced. She gave me a blanket after being tired of me talking. Never again will I stay there nor recommend anyone to stay there.

Room had no doorknob, no light in bathroom, toilet did not work. We will not and would not recommend anyone staying here. For the military base being close, you would think the staff and owners would have and take more pride in their property and buildings. They just did not care to fix problems at all or give us another room!!!!!!!

Unsafe, Criminal activity openly conducted in and around building, people walking through park clearly under influence, doira kicked in, garbage everywhere and people in line with "vouchers" to secure rooms. My children and I did not feel safe and were refused a refund. Both Expedia and Red Rood ARE aware of these issues which is why they list as "non-refundable". This listing is a fraud and a scam and doing business with Expedia, Red Roof Inns or any business entity that conducts and condones doing business this way; at the risk of consumers for profit should be referred to the Attorney General's office.

nothing

everything was horrible about this stay

It was close to my job

They stole my deposit, me and my girlfriend stayed their for 30days while our house was being renovated. we rented two rooms, one for us and the other for her 16 and 17 yr old sons. Before we left we cleaned the rooms, when we checked out they stole out deposit and said they found ashes in the room. WHICH WAS NOT TRUE! They told the same lie to both of us! I would like to speak to management! Because we don’t smoke! We also don’t have $200 to just give away.

Close to the navy bases and no more a lot od dirty stuff no good customer services starting from the manager

Property was horrible. People loitering around the building in the halls. Elevator wasn’t working. Place was filthy. My room smelled like a wet dog. Bed was on a thin frame wasn’t leveled and very uncomfortable.

I checked in for three nights decided to leave a day early. Front end lady refused to give me my cash deposit back because I was leaving a day early. She said they’ll refund me with a check in the mail. I asked her to give me that in writing so I can have for my records in case I don’t receive my refund. and she refused to do so. She wouldn’t get the property management to help assist. Very unprofessional and I would never recommend or even stay at this location ever again.

First off upon arrival I had to call an after hours number to check in and then had to wait 10-15 for someone to get on the property to check me in. Refrigerator was dirty towels were stained and looked like they were not even washed there was dirt under the bed and the front piece for the heater/ac was falling off. Then for check out I had to wait for somebody to get on property again. Horrible place to stay.