HomeTowne Studios by Red Roof Chicago - Waukegan

We requested a non smoking room with queen beds. The room had been heavily smoked in & the beds were not queen. The room was supposed to be ready by 3. It was not ready until after 4 pm. The room was dirty. There were people tweaking in the parking lot.

Our shower didnt have hot water and our room had dog hair and smelled like cigarettes

This was the worst stay I’ve ever had. Noisy until 3 am, lost a tire to debris in the parking lot, half functioning, smelled awful, poorly cleaned and no housekeeping.

The first room I was given didn't have a refrigerator. After waiting more than an hour to get a proper room - after which I had to struggle from one end of the property to another with a very bad luggage rack, I had to throw away about half of my food because it had been left out of refrigeration too long. Not once in the month I was there did anyone check on me; no housekeeping at all. The bugs and dirt that came in the door were unacceptable. The kitchen faucet was too big for the sink; hard to wash dishes without water spillage. The room was so dark in the area where light was needed the most - over the table - hurt my eyes with the strain. Other residents were too nosy - constantly looking in my windows to the point I had to put privacy film on them. The ac/heating unit blew directly on me where the table was; no option to move the table away from the unit. One employee - Chase?Chaise? - was decent. The rest... non-existent. Property used as homeless "shelter" - would not recommend for long-term travelers.

There was roaches and other bugs, outside of my hotel door room left stinky garbage bags, so terrible that environment.

The staff was nice & and accommodating, but I just wish the 3rd Party booking would update their site. It was a nice home away from home with a full-size refrigerator, microwave & burners.

Online Booking Needs to be Updated! We booked 2 Double Bed Studios but when we arrived the rooms were only Single bed Studios. Thankfully, HomeTowne was accommodating us with 4 rooms for the price of two. We took the 2 rooms for 1 price because we didn't need the 4th room, and I refused to pay full price on the 3rd room for only ONE bed studio. Room size was small, good for 2-3 people only! Not recommended for bigger size families. I'm just glad my family and I managed it all.

Gross!

Dirty! No toilet paper in rooms! No hand soap in rooms! Sold us a handicap accessible room and did not have one! Person with disabilities could not access toilet or shower had to go in her paints. Checked in on a Friday evening. And was told we had to wait till Monday to talk to manager. Stuck 2 nights with no air conditioning in Hot Summer with people with disabilities that couldn’t use the restroom. No one at the property cared and couldn’t refund money for a week so we had no money to get a different rooms! Horrifying Conditions!

Dirty, filthy, no hot water to shower, tv broken, customer service was awful, denied a refund when I checked out a day early, resembled a shelter, holes in walls, smelled awful, total nightmare.

I got pictures to send in case need it , don't deserve to pay a all I stay because if I can el don't get the money back either

that place was the most horrible place i’ve ever stayed in. ( dirty, old, smells bad, etc.)