HomeTowne Studios by Red Roof Eugene - Springfield

They took our 100.00 deposit said it smelled like smoke, neither me or my husband smoke. I wanted them to check the room before we left. They never came down, and then we get accused of smoking. That to me is just ripping our deposit off.

Make sure to have your room checked when leaving while you are still there.

We did not enjoy this property at all.

Our experience with this property was negative from the very beginning. Our room was extremely dirty (blood on the walls in the bathroom, feces-stained sheets, etc). We brought this to the attention of the staff, who moved us to a new room. This room also had blood on the bathroom walls, smelled like marijuana and the tv was cracked down the center. We spoke with the front staff, who again moved us rooms. We were in town to attend a football game. We left for the game at 12:45 Friday and returned around 11:20 pm, to discover one of our bags had been stolen. We immediately reported this to staff who stated they couldn’t do anything for us and we would have to speak to a manager on Saturday morning. We attempted to contact a manager the following morning, who refused to speak to us. I ended up filing a police report with local law enforcement.

Service

i got in and out

First the smoke alarm was removed, the bed covers were stained, the fuse panel was open and filthy, the shower was moldy, there were no dishes, no pots no pans. and the cook top didn't work, the only lighting in the room besides the window was the bedside wall lamp, the plugs in said lamp were so loos it wouldn't hold a phone charger, and it caused the brick to overheat. the room smelled of marijuana and the grounds were covered in dog feces. I will never willingly choose this lodging brand again.

Dirty towel, no pillowcase, electrical outlet not working and toilet inop.