Red Roof Inn PLUS+ Chicago - Willowbrook

There were roaches everywhere on the

The place is ok. If you need a place to stay that is on the cheaper side and are not picky then it’ll do. The thing I did not like was the cleanliness of the place, I don’t know if it was just my room but it smelled like cigarettes! Especially the bathroom. Had to buy a Fabreeze from target cause it was that strong and the smell wouldn't leave. I told the staff and they even told me it wasn’t supposed to smell like that and that people sometimes smoke( there not supposed to)so I don’t know. but I needed a place to be. And it was very dusty especially near the ceiling. Other than this it was ok. Would I come back Idk, if the place doesn’t smell like cigarettes and wasn’t so dusty I probably would but with that strong smell I can’t.

Very nice staff.

It was ok, the sheets have seen better days. Clean but did have a cigarette burn hole in them. The place smelled so bad of dog though. I didn’t read they let dogs in so it took me by surprise. If you’re just needing a place to rest for the night it’s an ok place but otherwise I wouldn’t stay again.

Good place. I’ve stayed here before and we stay again!

The front desk staff was rude, argued about giving me a receipt. The room was only cleaned once in our 4 night stay and that was only because I called and complained. Multiple bugs (roaches/moths/gnats) were found and killed in the room. Basic things like towels and toilet paper were not chanhed ir resupplied without asking the front desk and even then they made it seem like a huge inconvenience. I'm assuming someone that was a manager was the person that came by the room to ask what the issues were only after I filed a formal complaint with the red roof corporate office. He stated they could not move me due to them being solid booked. Even after all of that, the only thing that was done was they refunded my deposit and acted as if I should be grateful I got that money back. The corporate office offered me travel points in a small amount that I refused as I never intend on staying at a red roof again. Pictures dont match rooms, towels were thing, barely covered my childs body, thin and didnt dry anything. Sheets were never changed, carpet was sticky/gummy feeling, people in parking lot grilling every day and smell of weed everywhere even in a non smoking area. Room itself was run down, not upgraded and had hair painted onto the door. They didnt even clean before "remodeling". This is in a nice area, not sure why the hotel is so bad. It is also labeled as a "plus" and it was less than a standard red roof. Skip and stay somewhere else. The location is amazing but not worth it.

Good coffee

Ick!

Wasn’t really clean, the room was tiny, the elevator was scary. I would not stay there again.

Das Nichtraucherzimmer roch extrem nach Zigarrenrauch. Betten waren bequem. Das Hotel ist in die Jahre gekommen