Red Roof Inn PLUS+ Chicago - Willowbrook

Chilis Target

Nothing

Roaches coming up from the tub. Police there often for other people. Bed was horrible! Staff didn't care at all about any of this. Place was a nightmare!

Room was dirty had soiled sheets on the King sized bed. Supposedly no other room was available nothing else was offered. A lot of "shady" people walking around and hanging in the parking lot.

Bedbugs is there!!!!

Bedbugs is there!!!

We have stayed in numerous red roof inns in several different states with no issues. However, this one would not be recommended or booked again. When we arrived at 8pm it was getting dark but we noticed as walking up stairs and to the room that everything was rusted and crumbling (not a great first look). Get to our room and are immediately hit with the stale room smell. Unpacked and got kids to bed. Went to lay down ourselves and realized that there is a large size divet in bed. Had to use 2 blankets and 2 towels to fill hold to try to make it even enough to sleep without feeling like u would fall off/in the hole. Next morning bathroom light picked and chooses when it would turn on, bathroom sink constantly dripped, shower barely drained, and there was an unusual beep that would occur randomly throughout our stay. We mentioned issues to staff and they simply said we will check on it when you check out. Overall would not recommend staying at this location.

Bed was uncomfortable

Wi-Fi does not work most of the time.

First impressions lasts. Check in day, front desk staff was unfriendly, politely asked if we can check in a bit early but even before my husband finish talking she was very dismissive with it. Came back after check in hours and soon as we open the door a bad musty smell of the room was just awful. Being so tired from our red-eye flights we did not bother requesting to be moved as we don’t want to face the same rudeness. Towels were so thin (overused, good for rags). I even have to go to the front desk office to have them replaced but managed to replace just one because he said the laundry is closed and will open 8:30am the next day. By the way we also have to ask from the front desk Toilet Paper every time, even though they know that we booked the room for 4 occupants only a roll they supplied in the room. When we booked the room it says “upgraded beddings and snacks”, nothing of this. Beddings were beyond standard, bed is not comfortable, every morning my back hurts! No snacks at all for the 6-days stay, no coffee in the room, we have to go to the office every morning for it, no hair dryer, on the 3rd day I need to request for it. Room isn’t cleaned, you have to ask for it. So I did twice. Cockroach in the bathroom (I have picture to prove it) and the musty smell lingered all through our stay, can not ventilate the room as there were no windows. Over all, will never again book any Red Roof +Plus property. Not sure what the plus for, as for us it is a minus!

Nothing was good.