Red Roof Inn Lexington

I was our first time staying in a Red Roof hotel and we deeply regret every sihgne meeting we spent in it during our night stay. I was with my wife, as well as my brother with his wife. The first room they assigned to us was full of humidity and smeilng nasty. we couldnt even spend 2 minutes in it and we even found cockroaches inside the room!!. We went back to the receptionist to request to change a other room for us. The guy was kind to do so, but unfortunatly the condition of ythe second room was not different from the first... it was already past midnight and we seemed not to have an alternative at that time as we needed to sleep. we just drove a long distance. Then we understood that we made a very bad mistake accepting to stay in that hotel, we were unabke to close eyes because of the smell. I was feeling as if my lungs are going to burst out, that I will go out very sick in the morning. we spent a nigh make that night and the night became very very long. Wen we met with my brother in the morning, he was also complaining for the smell and that his wife couldn't sleep at al the whole nigh and was so scared because of cockroaches scrowling on the walls!!! WHILE TO DO HOTEL BUSINESS AND GET MONEY FROM THE PEOPLE AND THEN BE UNABLE TO OFFER THEM THE MINIMUM THEY DISERVE??? JUST BE ABLE TO SPEND A BEAUTIFUL NIGHT FOR THE MONEY THEY PAID FOR??? I will never recomand someone to use that hotel ever!!!!

Customer service very well helpful and the roomms are clean

Was amazing

Absolutely nothing

I found a bed bug crawling on me and it bit me several times. I was in room 216, but if they are in one room, chances are, the property has an infestation. The room was incredibly dirty and unsafe. The sheets had not been washed, as there was hair and food stains under the blankets. The extra door lock was also broken. There was a group of people fighting outside of the office, and the desk agent seemed to be involved. When I brought the bed bug to the front desk and informed them of the situation, they were very dismissive and declared that it was only a "small bed bug". I was told to contact the manager in the morning, which I do understand, but I had to vacate the property at 2:00 am, with nowhere else to go. Bed bugs are an extremely serious matter, as they can covertly travel on your clothing and items. There is a large risk of bringing them back to your home. They are difficult to exterminate and can potentially cost you hundreds of dollars to eradicate if this happens.

Location

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Lame x 200

Everything was fine 🙂 👍 Can't think 🤔 of anything else.

Can't think 🤔 of anything else.