Red Roof Inn Benton Harbor - St. Joseph

They put us up in a room that smelled badly of cigarette smoke, even though their entire facility was no smoking. Initially, no bath towels were provided. The entire building and rooms need to be redone.

Don't go here. We went here for on 6-23-25. My daughter made arrangements online while traveling. The location was hard to find and in an undesirable location. When we arrived there early that morning, we spoke to the desk clerk and even she said she wouldn't want her mom to stay there. We cancelled the rooms and clerk said we would have to talk with the manager. She was never available. Even though we were there for several days and kept going back, she was new available. Refund was stated on the reservations but she has yet to receive anything.

The Red Roof Inn in Benton Harbor- St Joseph was unsafe, very bad maintained and dirty. We made the reservation through Travelocity and when we checked in, all I had to do was give my name to the person at the front desk. They did not ask for an ID or anything. We had to go to drive around to the second building and there was lots of garbage on the outside and on the stairs and outside corridor to get to our room. The room door did not have the inside safety lock. There were handprints on the walls and headboard. The wall to the bathroom had indentations where you can see they had been parched up from a hole but it was not done correctly. In the bathroom, there was no soap/shampoo in the dispenser, nor were any towels provided. We couldn't find another room at a different hotel for that night so we stayed, but I will never stay at another Red Roof Inn again.

The property is very rundown, dirty, and unsafe. The inside security lock on the door was missing. The shower curtains where filthy, there was no soap/shampoo in the dispenser, and no towels were provided. There were holes in the walls and handprints on the walls and head board. I'm never staying in another Red Roof again.

The bathroom was the worst I had ever seen in a hotel room in my entire life!!!!!!!!!! And we are world travelers who have just returned from Europe. The toilet was as full of feces as you can imagine. The toilet was also broken and a dirty wash rag was in it. The new management was apologetic and had to move us to a new room, but it lacked Kleenex, any cups at all, and any“””blankets. The new management said if we requested any kind of refund, which we are, he would honor it. This was the worst hotel experience ever!!!!!!!!!!

Roaches

Check you room first! The first room I was given had a dirty bathroom, including a wet wash cloth in the soap holder. Completely unacceptable. The second room was unsafe- a used wash cloth was on the ground in front of the door, which was already propped open! I went back to the front desk to inform they still didn't have it right. I was finally given an accessible room. It was clean enough, though I don't think the floors had been mopped all summer. The bed was like cardboard.There's a Walmart across the parking lot in case you may want to purchase cleaning or other items to compliment your stay.

That place was horrible terrible nasty dirty need to be torn down

The rooms either had an overwhelming smoke or musty smell. We tried two rooms and rejected each one for requesting a refund ( which we were given). The new owners had just taken over the property on the day we were there and they have lots of work to do.

Worst hotel ever. Disgusting, broken ac, you name it