Red Roof Inn Benton Harbor - St. Joseph

When I booked this I thought i was getting a guaranteed room. When I reached the property, no one was at the front desk and then when they finally showed up, they didn’t have my room reserved. Luckily I was able to receive a refund through hotels.com. Once the room was cancel and refunded, the front desk magically had a room available. I went and looked at the room and it was disgusting! Dirty, noisy ac unit, dead cockroaches in the bathroom and the smell was awful

There was nothing good at all! This hotel needs to be condemned! They were trying to do major renovations while renti g rooms! They were grinding rusty railing and ceiling supports. When they saw us pull up to our room they stopped. But as soon as we went in they started again covering my truck with rust and paint debris. Then there was one of the workers with a leaf blower that blew crap under our door and into our room! I moved my vehicle then they kept grinding until after 6 pm! We thought they would be done, but then they started again bright and early the next morning waking us up!! I went to the front deskand they told us the place changed hands 7 days prior and they said they could've close to do the repairs that they probably wouldn't pass inspection for reopening! So why in the hell wouldn't they say that when i made my reservation!! Or why would they rent rooms anywhere near all this mess!!

The room smelled terrible, the toilet ran all night, the sheets were old and beaded up, the comforter was stained and dirty, the bathroom was filthy. The tub and toilet looked like they haven't been cleaned for months, the desk and bed table were filthy, the front window was very filthy and the floors were dirty.

Bed was terribly uncomfortable. Room had a musty smell.

Just dirty and unkempt!!!!

Arrived at 530p and walked into the facility to check in and the area was “hot with a FOUL order” and no greeting. Me and my friend walked out and didn’t check in. It wasn’t a place I wanted to stay ever overnight. Attended our engagement and drove back home to Chicago. Never EVER again. This was a room to just stay overnight for one day. Never ever more.

The room was not clean!

The room was disgusting and management refused to give me a refund because I didn’t report it in 15 minutes or less after checking in. I had to go to Walmart for necessities. The bathroom had a hard dry towel hanging on the shower. The flood was filthy! And a strange man kept playing music on the balcony all night. I called the lobby and the manager was terrified and let the guy continue playing music all night. The

Guy working the desk was SO nice. He said they had just bought the property and actually showed me the room before I paid to make sure it was okay.

It was terrible. The room was not clean and we found roaches on the floor on the bed.

Horrible area, dirty room, nothing good to say.