Red Roof Inn Benton Harbor - St. Joseph

It was super nasty hadn’t been clean writing all over the walls fridge wasn’t clean no remote for tv

I reserved a room here because I needed somewhere for a few hours while while some work was being done at my apartment. I didn't expect anything fancy. I can't say one specific thing about this place that was horrible. It, in general, just felt like somewhere I didn't want to get comfortable. I definitely would not have felt comfortable sleeping there. The only bugs I saw were about a dozen stink bugs that were there when i got there. I didn't see anything else (granted, I sure wasnt looking) but wouldn't have been surprised to learn if there were more than just stink bugs. While it was the cheapest room in the area, it probably should have been half the price.

I booked a room online and couldn't check in at night. I went in the morning and they wouldn't let me in or give me the keys. They told me I had to rebook (I didn't, I went to another hotel). and when I asked for a refund for the three nights, they just said no, even though I was still paying for a room that they wouldn't let me into and never gave me the keys for. the manager was unprofessional and dismissive of guests’ concerns

My workers had to move to another hotel because this one had cockroaches and no clean towels. The front desk refused the refund.

New owners. Hotel is a run down. First room the air quit in the night. Moved to a different room the next day. Then we noticed the outside door jam had been “fixed”. The fix was not a solid fix and could have easily kicked open again. We will never choice a Red Roof hotel again.

When we arrived, P