Red Roof Inn Detroit - Warren

I had roaches in my room

Dirty property, unsafe area, would not recommend

Was nice

Property manager was amazing. Had great customer service skills.

Absolutely nothing good other that the clerk was nice. Nothing like the pictures. Wasn’t expecting what we saw. Stay no longer than an hour and checked out…

I reserved two nights and the clerk was aware that this was an emergency stay due to my mother being in the ER at St. Joseph’s John Henry. We reserved the room at 11 pm Friday night but we’re not able to get there til early morning Saturday 5am. They would not let us check in because it was after 3 am. They cancelled my room for the next day as well. The room was paid for. They never explained to us that we had to be there by 3 am. The place was very dirty in the office and the grounds. The manager was not willing to work with us at all knowing our situation. He stated he did give us a refund on the second night, but is waiting for hotels.com to reach back out to him to confirm it all. Very poor customer service. Will never go there or try to go there again.

It’s was ok

I have an issue with the return policy for deposits. The property only returns deposits between 7a-7p, but my problem was that my bus left Detroit at 640am. I had to leave Detroit without my deposit and now have to wait for management to mail me my deposit.

Among my arrival, my hotel room was dirty. I was not given a refund. The room was nasty. The hotel didn’t even look like the picture online the area didn’t even look like the picture. It just was horrible.