Super 8 by Wyndham Shelby

When we arrived at 4:30 pm the doors were locked to the lobby. We had to call and the lady was not happy orfriendly. Went to our room and the carper was all dirty and scuffed. The phone did not work so we could call and ask for towles. I had to qalk to the office and get towles and TP. Never again.

Only non smoking double available Keys would not work. Took an hour to unlock room with his device Broken fixtures and no light over sink Refrigerator leaking and smelled inside of chemicals and did not work But what was one of the most upsetting parts was he offered a king bed and I refused to sleep with my 15 yo autistic daughter There was no safety latch on the door but I locked the deadbolt which I found out didn’t work when someone came into the room They rented it to someone else. Desk clerk offered to give a refund if I called hotels The hotels rep called them for the refund and they refused. They said they even gave us an hour extra for a late check out but the cleaning crew came anyway at 11am so my 8th trip to the front desk finally he said he told them but they didn’t pay attention. Who knows. I’m very upset if it were just me I would deal with it but I layed awake watching the door so my sleeping kid wouldn’t be terrified. I intend to report the hotel. Sad that they wouldn’t even listen to the hotel rep for refund. Especially when they were the ones that said they would personally authorize a return if I notified hotels.

This is purely for other potential guests to be aware of. Not sure if they are short staffed or what... But the comforters had burn marks (can't say much bc I knew I was being put in a smoking room), the bathroom had only one towel, one floor towel and 2 hand towels. There were 3 of us in the room. The toilet was dirty, the shower head didn't provide much pressure, but water stayed hot and the tub was clean. Also the rest of the room was clean. We had a stink bug in a web in the top corner but... Probably just missed. That's really it. I work in hospitality so I know there are off days and possibly staff shortage but... At least the bathroom should be completely clean...

The room smelled of smoke even though it was smoke free. The fan didn’t have a vent over it. The fridge was not working.

1st off the power went out, The television in the room did not work And needed major renovations inside the room

Quiet and peaceful

front door lock moves around in door when door closer door rattles i had to put a table and chair behind to feel secure.towel rack broke. no plunger,no safety rails in shower hand-capable bath not ! no anti slip in bath tub and no hand rails for fall stop.

Awesome people

The hotel was not clean...old carpet, bathrooms, room, chairs filthy.

We reserved a non-smoking room, it smelled like someone just smoked pot in there. The smoke detector was hanging from the wall with a plastic bag wrapped around it. I had to buy an expensive odor killer to take the edge off the smell of the room. I walked past other rooms and could smell pot coming from them. Obviously, this is normal there and they don't try to stop it. One lamp didn't have any lightbulbs in it. I asked the lobby for 2 bulbs they said they would get it in an hour. We had dinner and went to a football game, returned, no light bulbs. The breakfast wasn't even worth free, we went out to eat. After, I made my reservation a friend who lives in the town warned me that drugs crime were common there and they weren't wrong. I expected more from a Wyndham property.