SureStay Hotel by Best Western Albuquerque Midtown

It could’ve been a little cleaner

Nothing

It was so dirty. The trash cans were overflowing outside the door to enter and it smelled like microwaved fish throughout the halls. We were on the 2nd floor and in our room the floor was uneven with and concave hole right in the main walkway. The shower also has a floor issue that make a load creaking sound when you step in or walk in it. Feels like you are going to crash through the floor every step you take. It’s scary. The window was broken, so it didn’t close all the way. And there was a spider in the bed.

Initially friendly staff but changed real fast.

Ended up having to drive an hour to this hotel because it was the closest one with availability. Upon arrival the parking lot was swarming with people smoking weed and walking around without shoes. I questioned the staff where I could park our 26’ long moving truck and was told they did not have adequate parking on the premises for it. I asked where am I suppose to park in which they directed me to park in a random parking lot near the hotel. I did not feel comfortable leaving my whole house worth of belongings in a moving truck in some random parking lot. I then requested a refund and was told they could not refund because booking would still charge them. I then contacted a booking.com agent who was very understanding and agreed to waive the fees to the property. The “General” manager was apparently not there and only he could approve this type of thing. I left the hotel feeling satisfied that I would not be charged only to find out 2 days later they did in fact charged my account. Apparently this hotel and its managers only care about booking rooms and not customer satisfaction… because of this I will never stay in another surestay property.

Covenence

The room was musky

just the customer service was good

Looks very run down in the rooms and the restroom and showers were disgustimg and sounded like the floor was cracking… You’re making money off of people. You should at least put it back into the building.

Clean comfortable nice friendly staff good breakfast

No

Beds were comfortable

Very sketchy location, bathroom was extremely small