Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd

When I got to my room I went to put my things away and noticed there was no toilet paper in the bathroom. I went to go downstairs and saw a room attendant at the other end of the hallway. I told her my room didn’t have any toilet paper and asked if she had any on her cart. She then told me management had not provided them for toilet paper for several days and there wasn’t any in the building. Having worked in hotels myself, I thought maybe she misunderstood because management would never not provide an essential item in a room, so I went downstairs to the front desk. I waited several minutes and saw the front desk clerk go out the back door in the lobby so I walked around and stopped her and asked if there’s any toilet paper. She said no they don’t have any and I looked at her very confused and asked what I was supposed to do as a guest of the hotel and she told me I need to go buy my own if I wanted some it was probably the worst customer service experience. I’ve had zero empathy zero ability to resolve. Honestly as a former GM that GM should have gone even to Costco and got toilet paper so the guests were not without. Also, had I been told that before I checked in I would’ve gone back out probably and gotten my own, but it was the fact that it was never even mentioned Like it’s an every day occurrence

Lost my reservation so i never stayed.

The price and the location

They ran out of tissue!!!!! We couldn’t check in until a hour or more after arrival Paper thin blankets

I rated all one stars because my room was given away last minute though it was reserved prior leaving in a different state with no where to stay.

Decent for the price

Bathroom door wasn’t even on its hinges. Check in lady was rude. We stayed on the way to Florida and had reservations at the same place on the way back. In the way back, they didn’t have a room for us. Will never stay at this chain again.

Jameel and Kenya are awesome and make you feel at home with their warm smiles and friendly conversation! Very professional always is a definite plus plus! Thank you ladies for making things smooth and easy and familiar!😉