Extended Stay America Select Suites - Rockford - State Street

Noisy

No enough soap nor coffee anywhere in the lobby or to make in your hotel room. Cheap blankets and not enough towels for a two night stay or to be equipped with a kitchen. There was not a way to wash even the dishes and utensils I brought from home. I was told this place is for longer stays and I explained regardless I was not moving in. No shower gel or toiletries at all. And front desk pulls down a metal lock door and is not accessible past 10 pm. Horrible and should be removed based on false marketing and pretenses. This is a displacement location.

It’s was nice !!!

N/a

The sofa bed was dirty key card stop working

My only thing is THERE IS NO ONE AT THE FRONT DESK...LIKE EVER. I understand if people get busy and they need to step out... However, put an electronic bell or buzzer, that people can use to alert you for service when you are away. It's ANNOYING to have CONSTANTLY YELL for help at the front desk until someone comes.

Since they built the casino in the area the prices of all the hotels has gone way up. We stayed here because the price was still reasonable. There are absolutely no frills. You get no breakfast you get one towel, one little bar of soap. The room smelled of cigarettes, and the decoration was stuck in the seventies. I am writing Extended Stay America off of my list

Nothing smells very bad cards didn't work when to front desk nobody there

We arrived at 3:10 pm to check in and our room was not ready. Asked if we could give them fourth minutes and they would give us 40% off the room for the night. We went to the mall for an hour and a half and when we returned they still had to inspect the room which took another fifteen minutes. We found that the assistant manager was helping to clean rooms as well. When we finally reached the room all was clean except the table which I wiped down. Next morning someone entered the elevator with two larger dogs as we were exited. Thirty minutes later we went to take our bags to the car and found that the dogs relieved themselves in the only elevator in the building. There were no staff onsite until 10:00 am so the elevator remained that way until staff arrived. The assistant manager who checked us in and out was great and deserves a raise for all he was dealing with.