Extended Stay America Select Suites Detroit Ann Arbor Univ S

I had a reservation. Upon arrival they did not have a room for me and moved me to a hotel in Novi. I asked them to cancel. They charged me for the room at another city that they moved me to. Horrible customer service. Take a reservation and keep the reservation. Do not move me to a hotel 30 minutes away. This is bad business and criminal for charging me for service i did not receive. Small claims court is in the future.

There wasn’t anyone there to check us in. Children let us in the front door. We couldn’t even get a room that I paid for. I have disputed the charge on my credit card.

For the price and location to the stadium I thought it was fine.

It was terrible. I booked a room on Expedia. When I arrived there, I went to the front desk and they told me that they didn't have a room for me. Therefore, I had to go out, at midnight, to find another hotel. Terrible customer service, would not recommend.

Booked a room 3 months ago for two nights to stay for the NASCAR race that was nearby. Got checked in, went to what we thought would be our room, but somebody was already in it. Went back down to the front desk and they sent us to their other location 2 miles away. The front desk had no idea who we were, why we were there, and didn't have a reservation for us in the system. We were told both hotels were completely full and they couldn't do anything for us. We were left to find a room which most hotels in the area were sold out or had extremely high prices due to the race. I booked this room 3 months ago with credit card points. The room we ended up booking to replace this one was nearly $500, an expense we did not plan for. I am demanding that my credit card points be refunded and to be completely reimbursed for the hotel room that we had to book at a different location. I will never stay at an Extended Stay ever. This is hands down the worst hotel experience I have ever had in my life.

Not a extented stay motel as we had requested. No essentials!!

This is not a hotel. This is like renting a monthly room. It’s horrible check in People smoking pot in parking lot No 24hr desk

When we arrived it took forever for someone to show up to the desk to help me. Then they had no record of our reservation, even though I clearly had the confirmation in front of me. They sent me to a sister hotel down the street, and insisted my reservation was there instead. It was not. We ended up having to find another place to stay late at night. Also there were a lot of men hanging out in the parking lot just lurking. Then I was still charged and had to navigate a refund.

It was nice and homey

First time at an extended stay but this one needs updating. The staff are wonderful and I appreciated their cheerful assistance. The shower curtain is too short and doesn’t go into the tub so water goes everywhere when you shower. This would be ok if you were given enough towels. The drain plunger on the sink and towel rack above the toilet are broken and need repair. All of the towels and sheets, pillows and other linens need replacement replacing. We probably could have asked for another pillow - next time. Loved the full refrigerator but didn’t expect that dishes weren’t provided or extra towels without additional fees. The room is clean and the bed comfortable. Not a terribly place but also not great.