Extended Stay America Select Suites Detroit Ann Arbor Univ S

Very nice as always

Very nice

Latrice and her management team are welcoming and helpful. I've been staying here since 2023 and it has been delightful. Always quiet and clean. I would recommend this Ann Arbor Location for the comfortable rooms, full kitchen accommodations and convenience to downtown, campus and expressways as well. A great, temporary Home Sweet Home.

The property is convenient to our relatives and since they are relocating, we most likely will not use this property again.

Throughout my stay Latrice has been such a big help. Anytime I needed something she always made sure I got it. Was always there for me. Always provided any info I needed. She made my stay very comfortable. And she always had a smile on her face. That means a lot these days as other places don't provide the customer care that Latrice has provided here.

The beds were uncomfortable, constant smell of marijuana, and yelling in the hallways.

The staff was so nice with us. Would recommend to everyone.

roomy rooms

the Worst experience I’ve had in my entire life at any hotel to this day !!! The manager was sooo unpleasant. I honestly felt bad for the other lady having to work with her.

I initially booked the property for my stay at the University of Michigan. I later found out that I have to change the day I am staying. I called the hotel and they confirmed the dates have been changed. Just before my stay, I checked the itinerary and was showing the incorrect date. I called the hotel and they forwarded me to their call center. The supervisor told me there was no way they would have changed it. They would not refund it or update the reservation. I inquired about why they would they would tell us they updated when they haven't. The supervisor said there was no way for them to do that and they had no way to check phone logs, who access our reservation during our phone call or any system of checks and balances. We decided we werent going to win this fight, so we opted to pay for the hotel for two nights and only use one. The manager Kita was helpful and stated she would allow us to check in a different date (initially we were told if we dont show up on the date of our reservation, it would be canceled) We came into the hotel around 8:20am, after walking around, looking for the reception, we called the hotel and transferred us to a call center who said they would check if there is a reception desk at this location. She confirmed there is but it is not staffed until 9am. After our wait, we finally checked in. The rooms were in poor condition, including stains on the carpet, doors missing off of cabinets, toilet paper holders broken off and BUGS! Big bugs!