Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd.

Bathtub paint was peeling giving it a moldy look other than that everything was good.

Location was great, check in was fast staff was helpful and friendly. I think I would stay again

I didn't like the fact that the pull out bed was rusty and look dirty my granddaughter slept on the floor. I would like to know when do things like that get inspected. Because from the look of it, it hasn't been inspected in awhile.

The rooms are nice and the bed was very comfortable.

There needs to be more luggage carts because people load them up and then just sit with their stuff on them. We had to lug all of our stuff out because the two luggage carts were being hoarded. Maybe get two more? The breakfast was decent as long as you got there early. Two of the days I went at 8:30 and it had clearly not been restocked.

Location and staff are nice.

The bed was extremely uncomfortable, and after four nights I was in a lot of pain. I actually had to check out early because of this. On top of that, some guests were being very disruptive, blasting loud music throughout the night, which made it difficult to sleep. The key card was also a constant issue—it stopped working daily and had to be reprogrammed each time. Overall, I was very disappointed with my stay.

Staff friendly. Halls and laundry dirty. Room clean and big

Clean room