Extended Stay America Suites - Cleveland - Westlake

thank you!

Location

Still waiting for a refund on the 2 days I didn't stay. No communication from the property.

The room was clean . The person at the front desk was nice

The website said very good breakfast included but when the hotel message me it said grab in go breakfast but then the only option was instant oatmeal and coffee, no fresh fruit tea or granola bars which was mentioned was not available…I could’ve went to another hotel without breakfast included for a cheaper price if I would’ve known that …

It was very clean, beds were comfortable and a convenient location

It's an older facility, doors were a bit weird - handles lifted up to open. Breakfast was so-so

The location was peaceful and easy accessibility.

I didn’t like having to hunt down a staff member. There was no fitness center as advertised. The place smelled like cigarette smoke badly my suitcase a clothes smell like it as well. it’s a smoke free building but someone was clearly smoking inside. The room needed cleaned badly I had to wipe down commonly touched items such as remote that had a dried substance on it. The fridge handle had black fingerprints on it. And the bathroom floor had wha appeared to be feces ( possibly not human) between the toilet and shower tub.

Rooms smell bad. Bed was awful. Could feel the bars on the frame when laying on the mattress. Breakfast could be better. All they offer is a chocolate or blueberry muffin and some oatmeal.