Extended Stay America Suites - Oklahoma City - Northwest

This location has new owners and the place is in very bad shape. The smell in the hallways and elevator is hideous. The carpet was so filthy that it could stain the soles of black shoes. The door to my room was broken and did not latch when you close it. So if you leave the room all your items were not secured, anyone can push the door open. If you were inside, you can lock it but someone had to be there to keep our items safe. I told the rude unfriendly lady at the front desk and with an attitude sent a gentleman that looked like he came straight over from rehab of some sort, to look at the door. I was livid at this point and knew at that moment I would NEVER book a stay there again. The door wasn’t fixed and they didn’t address the issue at all after they were notified. The washers and dryers had animal hair all in it which gave me the indication that they are never cleaned. Just absolutely nasty and low class.

How spacious the room was.

It's absolutely wild breakfast was not offered.

The bed linens and towels were clean, which we appreciated.

We booked a room for 4 people, but due to overbooking, our reserved room wasn’t available. We were given the only option left — a room with one bed and a small sofa. Since it was late, we had no choice but to stay. The room and hotel had an unpleasant smell. There were hairs in the bathroom from previous guests, and there was no kettle or coffee maker as listed — only two microwaves. Unfortunately, we wouldn’t stay here again.

Rooms where dirty

Nothing. They were very rude. I requested my money back on July 18th 2025 n I'm still waiting for y'all to refund my money!

Everything about the property n staff. Very dirty n rude. I'm still waiting on my refund from July 18th 2025

It was ok

Poor customer care

My room was dirty garbage and used towels left in room The place smelled I did report it to manager and i left I had 2 rooms there he only refunded me for 1st room stated other room was clean I told him that i booked 2 room so that my friend and i woild be at same place why would i want to keep that other room

Just the location.

The tv screen was so dark you couldn’t see what was showing. The room was so hot it took 6 hours to cool off. It only had the fitted sheet not the other one.