Extended Stay America Suites - Philadelphia - Airport - Bartram Ave

The hotel called and told me, don't come here, we have no rooms.

The hotel called and told me, don't come here, we have no rooms

Nothing

Front Desk bad service

Where to begin? My wife and I needed a place to stay, in a pinch for one night, after arriving at Philly airport late in the afternoon, and needing to drive a few hours home from there. After flying for 12 hours, on two legs, we wanted a bed and a shower before leaving early the next morning. We weren't looking for comfort, we were looking for the BARE minimum. What we got was horrific, and a HUGE wake up call. From the time we opened the door to the room to the time when we checked out was literally less than 5 minutes. The room was dirty, the floor had stains all over it, the bathtub was disgusting with mold around the base. There was a very strong odor of marijuana and cigarettes - which was ALSO perceivable in the lobby, which should have been our first, and ONLY warning we needed, but we booked online ahead of time. BIG MISTAKE. Do yourself a favor, avoid this place at all costs, from the outside it appears as almost any other hotel of this kind does in the Philly Airport area, but once you're inside you're in for a surprise. I'm sure this review will get buried away by the proprietors somehow so that more good people will find out the hard way as we did, but I felt it worth the effort to at least TRY and get the word out. This was my attempt.

Location wise it’s great close to bus stop so it’s convenient in that since

Some of the staff are very rude disrespectful and very un professional blurt your private information out in the open with other guess around

nothing i nvr showed up customer service is bad over the phone.

i wasn’t able to get my money back since i didnt check in

Location

Dirty and old

Nothing

The room was unclean, bathtub was dirty and the finish was peeling. The staff was unprofessional with a bad attitude.

Nothing!

The hotel was VERY outdated! The smell was horrendous, stale cigarettes and something else. I don't get what was going on with the bed. The mattress had a plastic bag around it so every time you moved it made a loud noise. The door to the room had a big gap so you heard everyone walking by which kind of creeped me out with privacy. The client tell were sketchy, as I was being checked in someone stole another person's Door Dash order. The carpet going to the room was very dirty and worn looking! I was also afraid to even step into the kitchen area, it was just dirty looking with the paint peeling all over the place. The bathroom was also ick, I needed to take a shower so bad and when I looked in the bathroom I didn't even want to step into it! Overall I am pretty surprised I am alive today.

Convenient.

Mildew rugs. The prices are high.