Franklin Marriott Cool Springs

Wonderful hotel. Very close to shopping and restaurants!

Everything was good. I just didn't like the fact that we had to pay for breakfast (it was good) after paying that much for the room. My fault for assuming

Clean property, but the staff was not very attentive or friendly. The room was fine, but half the outlets did not work, the toilet was extremely loud when flushed, and there was a constant ticking noise in the bathroom that became very annoying. Expected more at this property. 3/5

Nice facility and room. Front desk was fine. If you stay here, bring a sweater. It is about 66 in the common areas. The big negative is the M club. Very disappointing compared to other M clubs we have visited. Evening hors d’oeuvres consisted of a selection of 2 mushy heated up things. For wine there was a dispenser with 4 or so different wines. The wine is dispensed after you swipe your room card. Your room is charged about the same price as the lobby bar. I don’t recall ever having to pay for wine in an Mclub other than tipping. God knows how long the wine has been in the dispenser. We skipped the whole thing and ate at the restaurant. The breakfast the next morning was not as good as Springhill Suites. One of the reasons we stay at Marriotts as a Titanium member is because we enjoy unwinding at the Mclub . Not here.

Facility was nice. However Our Room had the carpet so worn that tack down strips were visible and we had to place a towel over the strip to protect out feet. Coffee maker did not work. We stayed a week and through out the stay there was trouble with all the mile beings curdled and out stale!

over all property was excellent bed, lobby, restaurant, checkin early with no hassle

nothing

It was nice