Franklin Marriott Cool Springs

The stay is what I would say was "Good". The issues are that, the toilet flapper valve needed replacing. It kept filling up after leaking. Which, we would press the flapper down to stop it from leaking. We had to do this three times. We didn't bother with it, when leaving hoping the maid service would notice it, and report it to maintenance. We didn't know if the breakfast was free or there was a charge, therefore, we didn't partake in it. You should put it somewhere more noticeable if it was free or not. Overall, the room was very clean. And the bar was an excellent. It was not excellent, but "Good"

The room was amazing. Shower and room comfort great. Pillows were little flattened when used not firm enough for my comfort. Would have loved to have microwave to reheat food. Safety is big to me and I felt very safe.

Staff was friendly just due to technical issues check in was lengthy

Very nice accommodations, perfect location for our needs, quiet. The staff very friendly and helpful!

This was the second time I stayed at the Franklin Marriott Cool Springs. Staff were sharp and helpful. The room was clean and met all my expectations. The only thing that was less than acceptable was the food service at Stave Regional Kitchen and Lounge. Staff there were unprepared to answer questions (language barrier), the food itself was mediocre, and the prices were not commensurate with the quality/service. Other guests made similar comments.

Staff was very courteous and professional. They are very prompt on responding when there was something I needed to fix.

Nothing really.

Everything was exceptional! Friendly service at restaurant and bar, and front desk. Hotel is beautiful and clean!!!

Nothing

Comfortable, clean hotel with friendly staff.