Franklin Marriott Cool Springs

Decent stay

The staff were perfectly friendly and helpful. The facility and indeed the room were as clean as could be. This is just an older building with older facility issues - seemingly low water pressure; the "feel good" extra lock on the door didn't work, with marks showing the for had been forced open a few times (the deadbolt worked just fine); the room, although spotless, just smelled stale; all the electric sockets had no grip pressure left, and plugs fell out of them if looked at wrong. But again, it's an older facility. Never felt unclean, and was a nice place to stay the night.

Love this location!

got a dirty room to start by mistake but they quickly got me a new room. very comfy

Great staff service

Drink prices at the bar are ridiculously expensive.

Very nice clean restaurant on property rooms good size. Just not much drawers storage space. Room service prices very reasonable only $3 fee menu price good not over priced. Nicr gym pool area staff friendly Franklin TN free parking lots of space great office area in lobyy

Liked the restaurant bar at hotel. Food great

Club room was closed and paid upgrade but o New Years, a social night not open

(After I left a similar review on Google, I was able to speak to other front desk, employees about how great their colleague, named Erin, is. They agreed she is amazing): We would like to point out the fantastic customer service from Erin at the front desk. I could tell she has been dealing with a cold but she was here serving the guests at an extremely high level anyway. Her kind consideration, hard work, and professional appearance are what makes Marriot stand out among other standouts in the cool springs area of Franklin/Brentwood, TN. I highly recommend you ask specifically for Erin to check you in to your room at the front desk. She’s a fantastic employee and makes the entire experience that much better. The other staff made our Christmas party wonderful, as well. Great job, Erin and Marriot staff

Staff members were great 👍

Excellent location, super friendly staff and very clean accommodations.