Franklin Marriott Cool Springs

The hotel looks nice when you walk in. But the room could have used some updating. The toilet, which ran off and on all the time, is definitely made for shorter people. I basically had to fall onto it. The sheets were scratchy. And the room was hot at night even though I turned the thermostat way down. When I realized the refrigerator wasn't cold, I had turned it up to make it colder and then I realized it wasn't plugged in hours after I put my food in there. The sink made a very loud high pitched sound when it was turned it on. But, the shower was great. The hotel was nice. The staff was nice. Also, the courtyard is a little depressing. So much could be done with that area.

During our recent stay at the Franklin Marriott Hotel, my girlfriend and I experienced a significant privacy breach that raises concerns about the hotel's security measures. On April 14, 2024, an unauthorized individual accessed our room using an access card while we were inside. This disturbing incident was compounded by the lack of communication from the hotel staff; not only was there no immediate apology, but the response was merely an impersonal award of 10,000 points, which does not suffice given the gravity of the situation. Additionally, the service throughout our stay fell short of expectations. Key amenities were unavailable, my Titanium member status went unrecognized, and basic courtesy like announcing oneself as housekeeping before entering a room was neglected. While the location of the hotel may be convenient, the oversight in security and guest recognition significantly overshadowed our experience. It's disheartening that a brand like Marriott has not taken immediate and effective steps to address such a severe lapse in guest safety and service standards. I hope that by bringing this to light, future guests will not have to face similar issues.

Would stay again, pricey though, even after military, senior or corporate discounts.

This property was very clean and the staff were exceptionally nice. Our stay was enjoyable. We only wish the beds were queen sized rather than double.

Stayed at the Marriott for a conference that was held there. The hotel and room was very clean, had everything we needed. Every staff member that we had contact with were very friendly and helpful. The breakfast buffet and drinks at The Stave (the hotel restaurant) were great and very reasonably priced. I would highly recommend staying when in the area!

Late night arrival after all day in multiple airports. Assistant made reservation at wrong hotel. Thank God for Victoria. She saved the day. #LateNightHero. Thank you Victoria. I’ve always loved this venue but now I’m loyal to it. #TitaniumElite

Great facilities and plenty of parking space. Very friendly and helpful staff.