Extended Stay America Suites - Fort Worth - City View

Rien du tout

Le personnel n'etait pas professionnel. La chambre n'avait pas de chaise du tout. L'image présentée sur l'internet était differente de la realité trouvée.... Mauvais management

Location

Electricity went out in my room

Nothing

I have been charged twice through booking. Com and the hotel on my arrival time. Now I have been trying to discuss the charges and don't return phone calls at all.

Nothing at all

Shut them. Down mold

The staff was amazing. They went above and beyond to try and accommodate us.

Had to change rooms because the plug the ac unit was plugged into was burned and melting. The second room we were in was visibly dirty. As if the bed was made and it was slightly picked up. An empty drug baggie was found hidden under the mouthpiece of the phone provided in the room. Had to unplug the entire phone, put it in a bag, and take it to the front desk. Have still not been contacted by management (they were supposed to be in before we even left yesterday). The front desk took my info and said I would receive a phone call, which I still haven't. All in all, it was an absolutely terrible experience.