Extended Stay America Suites - Fort Worth - Southwest

The first room we were given, the bed was turned upside down, where the pillow top side was against the box spring. I informed the front desk and their reply was "there is no one that can flip the mattress for you here, can't you just do it yourself?". We were able to move to another room after convincing them that we could not sleep on a mattress that had the spring side up. In the new room we killed about a half dozen roaches within the few days we were there. The carpets and walls were stained and nasty, the sink fixtures were loose. If it wasn't an emergency, there is no way we would have stayed. They also charged $28 PER DOG, PER DAY. With 2 dogs, that's more than the room charge.

Furniture was a bit worn and dated but the room was clean, facilities were in good shape, exteriors had no litter. A welcoming environment for a modestly priced room. Thank you for a great stay!

No one was at front desk for atleast half hour when i checked in. Room was absolutely filthy. 1 pillow with no case. 1 flat sheet , no fitted . Bed was not made , 1 big towel that was the size of bath mat , 1facetowel. When i went to ask for more linen to make the bed the staff told me she didn’t have any so i had to make it work. Disgusting place . Do not recommend at all. Smelled of cigarettes and urine inside room, trash under kitchen sink was full still from previous guest.

I would never stay here again. My room was infested with cockroaches, the bed was uncomfortable and I woke up with bug bites from it. The room AC didn't sufficiently cool the room and the next door guests were loud through the night. All in all a very bad experience.

Very friendly staff, helped us with all our questions during check in and helped with our requests to make sure our stay was comfortable.

The staff