Extended Stay America Suites - Fort Worth - Southwest

The hotel is placed in a nice area and looks good on the outside. Unfortunately inside it needs a lot of work. The hallway had such a strong smell that one could probably get a contact high. On the bright side, the front desk was very accommodating and nice.

Need better housekeeping.

Staff

Almost everything. Let's start with the lobby. Front door had dead roaches before walking in. Soon as we walked in there was a funky smell. After we checked in and walked to the elevator the stench got stronger. Soon as the elevator doors opened it seemed sketchy, dirty and smelled. Walked down to our room on the 3rd floor down the hall way and the smell was still lingering and strong. We went into our non smoking room and it heavily smelled of smoking. Checked out the rest of the room. The provided kitchen was dirty, pain layer was peeling off from the bottom drawers, the bathroom shower had hairs in it. We sat down for 10 minutes and our allergies and my wife's asthma started acting up due to the heavy smoke smell in the room. After that we grabbed our stuff and immediately told the front desk and she was more than happy to refund us. We left and found a much better hotel in downtown

I counted more than 6 bugs in my room of different sizes, there was a broken dresser in the room, the bed tan blanket has spots on areas of the blanket like someone didn’t clean it. I wouldn’t recommend to stay.

My reservation was canceled I was told by the staff that they overbook.

The property needs to be updated, but it was good for a on night. Thank you.

Good job

Nothing at this hotel was as promised in the booking. we had to ask for anything including the fact there was no toilet paper paper towels or anything in the kitchen.when you advertise fully stocked kitchen it needs to at least have something in it. The sleeper sofa was neither. It was collapsed and unusable. There was a plastic bag over the smoke detector. It was as if this room was rented before they finished cleaning or stocking it.

It is an older property with adequate furnishings. Suits my needs but a tad smelly. For the price point it is about what I expected.

Found a couple of roaches, beds were so hard. Bathroom had hair in the tub. Stove was dirty . But the front desk lady was awesome.