Comfort Inn & Suites SW Houston Sugarland

They had roaches

This place would get 0 stars if it were up to me. This place was absolutely disgusting. I walked in to roaches greeting me at 2am. I stayed until I could find another accommodation. Which I did but I couldn’t check in until 2pm that morning. So we sat up all night trying not to fall asleep because roaches were everywhere. While I waited for my new hotel to get ready, I bought some food. I sat at the desk and like 10 roaches came crawling from out of I have no idea where and tried getting in my food. I had to throw my food away. I told the staff and they said they didn’t know if they had permission to refund me. I contacted hotel.com and was told I could refund 1 of the three days. I contacted Texas Health and Safety Department. I showed them the recording. I even showed them my health records showing I’m allergic. Don’t go there the online photos are deceptive. That is the most digusting place I ever been. I mean I have seen a few roaches but this place has an infestation.

Our stay was great. The room was clean and smelled good upon arriving. The bathroom was stocked with items and was also clean. The attendant was super nice and friendly and answered all questions. There was a pool and also breakfast was provided. Friendly environment. Overall, everything was fantastic.

H

Property is dingy and not nice at all

This was the absolute WORST hotel Ive ever seen. Dirty all over the place. The cleaners were trying to clean EVERYTHING with windex and of course everything was still dirty because the only thing they didnt use the windex for was the windows. The floors hadn't been mopped or vacuumed in God only knows how long. They had to move me from the 1st room because the sink was clogged. 2nd room the toilet was clogged. No one could come fix it so we had to shuffle between both rooms to get a working toilet and sink. Disgusting. So bad that I had to check out early and go elsewhere. I will be getting my money back!!!

Roaches! The people were very nice during check in but the place is filthy!

Tivi does not work.

I got room the bathroom air extractor did not work, the female clerk offers me a spray for the bathroom, the male tall clerk refused to provide the spray for bathroom, the door lash did no have the plate to secure the door at risk to get robbed this place does not care about customers also the was rouches at the breakfast room... I would not stay there ever....The room smells because luck of air extraction. They need to make this repairs for the guest comfort.

It smelled bad the room was dirty when we got there