Comfort Inn & Suites SW Houston Sugarland

Every time I come to Houston, I stay here.

It was clean, however, the property was old and rundown. The tv remotes batteries were held in with scotch tape, though I brought this to the attention of front desk multiple days, lightbulbs were burnt out, there was no hot water in the sink, and it dribbled out, the showerhead pulled out of the wall, etc.

Close to our destination, very nice staff and clean environment. Halls smelled heavily of smoke despite the key-foldes saying that all rooms were smoke free "always". The room smelled fresh, but to us the mattresses were hard, they didn't leave a full set of towels/washcloths, and no drain plug. We had to stuff a washwrag in the drain to have a bath. Over all pleasant but the hotel is dated. Pool was a bit dirty though it might have just been opening for the season.

Do not stay here ! Nasty!! Cannot use pool. Closed for health hazards! Does not honor refunds even though the property is so poorly kept.

I had the air-condition unit leaking out water in my room 203, I requested for room change and the girl told me there is nothing she can do now, because no one is around to change room or clean it. She gave me towel and air Fershner. What a joke. Room even needed to be dusted

Cool place. It was clean Mrs. Jessica is really cool. She is really cool genuine person.

nice place, loved the snack area. Service front desk was attentive and kind. Breakfast in the morning couldve been a bit better. It would be nice to have a safety deposit box in the room as well.

Room coffee machine didn’t work. To complain the phone had no wire connection. Front desk laughed and said they can’t help in fixing both.. They hold $50 cash as room security deposit. To return the deposit at checkout they took a copy of my driver license which never happened to me in any other places. Also the room carpet smells pee. My wife and I felt like it is some kind of rundown property. We felt this was owner’s issue. Poor staff they can’t help it.

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I was in one of the back rooms and I could here the back door slam every time someone went to the parking lot. It was quite after 10pm, thank goodness. I really enjoyed the staff they were very polite and professional. Thank you