Holiday Inn Express Hotel & Suites by IHG

Front desk was very polite and helpful. Our room and the hotel were very clean. The breakfast area was well stocked and clean. It was quiet and seemed like a good area. The only disappointment was the pool being out of order and completely drained. I wish we would have known before booking, as we specifically chose this hotel for the indoor pool.

The area was not nice… lock your car doors….. the pool was closed but they didn’t tell us that when we booked…. Our room was clean but had a very strong odor, I thought it smelled bad, my roommate thought it smelled like cleaner… so, if you like the smell of strong cleaner, than you are in luck… The beds were comfortable… Breakfast was the typical hotel spread… pastries, eggs, sausage, etc

As usual I was completely satisfied with my entire stay. My room smelled amazing upon arrival, they already had the AC on for me. Lobby staff was super friendly and accommodating.

Quick check in

I didnt appreciate the 100 dollar hold inaddition to the price of the room. Not good for me.

The pool was closed for “remodeling.” Understandable but it’s May and the pool is indoors not sure why it is being re-modeled at this time. Also no notification of pool being closed when booking. Also, there was not “hot breakfast” served on Saturday and Sunday. Very disappointing.

Clean facilities. Very friendly staff.

It was a horrible experience. We had to beg for towels everyday and were told we had to wait for laundry to be done before we received them. We stayed there for four days, and housekeeping never came in and serviced our room. Breakfast food ran out so we had to go out and get breakfast. Horrible experience and I will never stay here again.

I was in El Dorado for business, my stay lasted 4 weeks, housekeeping is excellent cannot complaint about it...There was no hot breakfast and the excuse of Covid 19 is not valid, do not advertise it since its been 16 months since epidemic started Swimming pool is closed and apparently for a long time ,the pool area looks like a construction zone with no signs that it will be opening soon. Finally their room rates ,fluctuated from $88 -$118 per night for the same exact room??? Overall its a good hotel ,good staff ,I would stay there again...