Sheraton Grand Mirage Resort, Port Douglas

We lived the space and the beautiful gardens

Apart from the buffet breakfast the in house restaurants were patchy

Very much enjoying Port as a relaxing break, I’ve stayed at the Sheraton Mirage six times over eight years. Whilst service could be improved, the resort’s layout is excellent. Pre arrival communication was good, but check in was underwhelming - mobile check in wasn’t honoured, and I had to redo manual check-in. I was acknowledged as Marriott Gold and kindly upgraded to a large lagoon access room, though not welcomed back as a repeat guest. A bottle of sparkling wine was a nice touch, albeit oddly unsigned. The location is slightly out of town but walkable in about 30 minutes, with paid shuttles available from multiple private operators (including Excellence and SR). The grounds and eight lagoons are the resort’s best feature - beautiful, expansive and rarely crowded. It’s still disappointing there’s no adults only lagoon, as families and inflatables were common even outside school holidays. I highly recommend a lagoon access room for direct lagoon access. My room was bright, airy and comfortable. Considering the last major refurb was ~2018, the rooms are generally well maintained - a few issues with the balcony area included a sticky balcony door and dirty tiling and greening. The stocked minibar is convenient, though disappointing to have found a bottle of expired beer. Dining options for those with dietary restrictions have improved over my stays, but I mostly dined in town. I did opt for room service on my last evening - the pizza was disappointing however (see photo). Service overall felt mixed: most notably turndown was inconsistent (and missed on one evening), when passing staff most don’t greet guests, and the Daintree Bar staff spent their time chatting behind the bar rather than serving guests. Having provided some constructive feedback to the duty manager, Nicole was excellent - intently listening and taking it on board. In all, I still think it’s a good premium hotel option if visiting Port.

From the moment we drove in we felt that we were on a tropical island. The whole resort was breathtaking. Room was clean and service was great.

I liked asethically how it looked and the pools

The 5 star restaurant was closed when we tried to book during our stay and no one had informed us The pool bar doesn’t allow u to swim up to it from ur room The food was average not great if honest Late check in and no flexibility with this