Hilton Garden Inn Denver South Park Meadows Area

No breakfast provided

No cook, not much staff

Two things were great...the bartenders and the bed.

Property not well kept. Overflowing trashcans in parking lot; dark hallways; horrible breakfast; lighting in room was dismal. Someone standing in parking lot smoking pot.

I rarely leave negative reviews, but this was one of the most disappointing hotel experiences I’ve had in a long time. We stayed Monday through Saturday, and from the moment we arrived, there were issues. Our room was visibly dirty. The headboard had handprints on it, the nightstands looked like they hadn’t been dusted in weeks, and there was black hair in the bathroom sink. We also noticed dog feces outside that remained in the exact same location for the entire week, which says a lot about the cleanliness and upkeep of the property. The first night, we were woken up at 2:30 AM and forced to evacuate due to a fire alarm. While I understand emergencies happen, there was no communication, apology, or acknowledgment of the inconvenience afterward. Things only got worse. On Friday morning, we discovered that our truck, along with several other vehicles in the parking lot, had been broken into and windows smashed. Again, there was little to no communication, concern, or empathy from hotel staff. A simple acknowledgment or expression of concern would have gone a long way. The hallways were consistently dirty, and the second room we reserved for our adult children smelled strongly of cigarette smoke despite being a non-smoking hotel. Water pressure throughout the hotel was also extremely poor. Customer service was perhaps the biggest disappointment. Throughout our stay, I felt like I was inconveniencing the staff anytime I asked for assistance. On Wednesday night, I went to the front desk to reserve an additional room for my brother and sister, who had just gotten married. I was assured everything was taken care of and quoted a rate of $90. When I called Friday morning to check on the room and ask if we could have wine waiting for the newlyweds, I was told there was no reservation in the system. It took nearly an hour to sort out, adding even more frustration to an already stressful stay. This hotel is located in what is generally considered a nice area, which makes the lack of cleanliness, maintenance, communication, and customer service even more surprising. Unfortunately, I cannot recommend this property. Between the dirty rooms, lack of upkeep, fire alarm evacuation, vehicle break-ins, reservation issues, and poor customer service, this stay fell far below Hilton standards. I sincerely hope management takes these concerns seriously and makes improvements for future guests.

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Room was very dirty and the furniture was scraped up all over. The carpets were not tight and had folding throughout. The floors were absolutely filthy. Your feet turned black after walking on them. Our tv remote was not working and when I went down to the front desk the gal said “if this one doesn’t work I don’t know what to tell you” The air conditioner rattled and kept waking me from sleep. Front desk check in was not friendly, never was told about parking free or breakfast cost.

It was very nice just found the toilet too low and Kuerig coffee machine didn’t work was disappointed, it other than that is was good