Sonesta ES Suites Chicago Waukegan Gurnee

Breakfast was good. Nice to have enough space for our large family with a two bedroom room.

Room could use some updates and small repairs.

La chambre est trés grande et bien équipée, l'enregistrement est rapide et l'hotel est plutôt calme avec beaucoup de stationnement autour

La salle du petit déjeuner et petite et les places sont chères. Le choix est assez restreint. Il y a seulement 2 places PMR pour tout l'hotel, ce qui fait qu'elles sont rarement disponibles

I love this place. If you are here for Naval Boot Camp this is the BEST PLACE TO STAY

Tout

Rien

The property was nice. Exactly what we needed for our Navy recruit graduation.

What we didn’t like about the property was the pool and hot tub was not ready when it was supposed to be open. We were looking forward to this. The pool opened two days after we got there which we were excited about. But the hot tub was still currently closed. Breakfast was definitely better on the weekends instead of the weekdays more things were added.

Breakfast was OK

Worst place we’ve ever stayed at. From the outside looks alright, just like the photos, but then you find problem after problem. We did the check-in with the supposed manager. She saw us arrive, we talked for a bit while checking in, and she made us fill a paper with all our information. She had seen us, she had talked to us, she knew she’d just given out the keys of that room to us. After coming back from dinner an hour later, we found ourselves locked out from the room, as they weren’t sure who had gone into it, so they blocked our room cards. No explanation beforehand or anything, we just found ourselves locked out when we got back from the restaurant and there was no one at reception for a while. After a 12-hour flight, this was definitely not pleasant and they didn’t seem to care about the bother at all. You have to make the sofa bed yourself - Even if the number of people we reserved the room for clearly showed that we’d be using the sofa bed and needed to be made, they didn’t even bother and act very rude when going back to reception to ask about where were the blankets, pillows, duvets, etc. for the sofa bed. Hallways, room in general, all type of furniture, appliances, etc. look very old; some are in real need of change or improvement. Strong smells spread easily around the hallways and elevator. Also keep in mind that, even if the payment is done days before through Booking.com, they will make you pay a 100$ deposit.

Clean room. Very spacious. Staff was very accommodating.

Love all the amenities it came with. Great breakfast and pool.

Hot tub wasn’t working, staff was a bit rude.

Breakfast