Holiday Inn Express Hotel & Suites Madison by IHG

It took a long time to fill the food and many people waited for 15 to 20 minutes for the egg. The breakfast service was very slow.

BED BUGS - DO NOT STAY HERE: My daughter and I met for the weekend in Madison, Indiana to visit the town, shop and hike. We stayed at Holiday Inn Express, in Madison, Indiana. On Sunday as we gathered our things to leave, we spotted a bed bug on the bed linens. We took pictures of it and captured the bug to show the front desk. I have called the hotel twice to speak to the hotel manager and have not received a call back. This is completely unacceptable. We have had to replace everything in our possession and take the time to take every precaution so that these do not infiltrate our home and my daughters apartment. I would expect a hotel of this size to apologize and compensate us for our time and belongings. I will be passing this information on to every travel bureau and agency I can find as well as make numerous posts on social media.

Not worth what we paid, which was priced competitively with the state park inn which is nicer and has better views. Cons: -Paint around our room was peeling or chipped. -The window shades in our room had large stains. -Towels were threadbare. -Bathroom ceiling had large section that was peeling -We were only able to sit in the pool area while the kids swam for about 20 minutes before we had to leave because our eyes were burning from the pool chemicals. -The pool area in general could use some love, as the lights in the water were flickering and the metal around the windows was rusting from the constant moisture. The biggest pros of staying here were the staff and the breakfast spread. The beds and bedding were comfortable and clean.

Nice clean comfortable room.Beds were comfortable and sheets were nice and soft. Good location, on the main highway. Breakfast was really good.

When I booked my rooms it was requested for connected rooms because I had multiple children with me and wanted access to all of them but enough room. When I checked in the lady was rude from the start and immediately told me they didn’t have that available and raised her voice multiple times and was extremely hateful. She said it was my fault as I “should have known” to call ahead and check availability although it stated available online. She told me I could not have a refund unless I wanted to leave right then. It was late and I had multiple children tired and upset and nowhere else to go because she told me my refund could take days. So I was stuck. We all stayed in one room and I didn’t even use the second room that was at the complete opposite end of the facility. So I paid for two rooms and could only use one and was so upset as it was for my son’s birthday. I will NEVER stay there again and will be making sure no one I know does either. Worst hotel experience I’ve ever had. I have never had someone be so incredibly rude and unhelpful.

Staff was so friendly and it was clean!

Paid extra for breakfast and when we checked in was told restaurant was closed would hand to go to neighboring hotel for breakfast

Affordable and Clean hotel!

The room was comfortably, quiet and warm (staying for business because i was snowed in and could've get home). Staff are exceptionally friendly and accommodating. Breakfast was delicious and they serve different food each day, so your wont get bored. I didn't get in the pool, but it was open and looks nice. The shower is nice and warm, good water pressure, plenty of hot water. The hair dryer works well. The bed is slightly firm, so not too hard and not marshmallow soft. Blackout curtains work great. If you take earplugs, you'll think you're at home. They sell earplugs at the CVS down the street. Madison has a lot of nice shops if you need anything and a lot of decent restaurants if you'd hungry. This Holiday inn is right in the middle of town in the hilltop area. Roads are pretty well maintained during snowy weather, but if you're snowed in, this is the best spot in town to stay.