Muncie Place Hotel & Suites

The staff was so friendly, warm, and helpful. Everyone made us feel welcome. Our room seemed to have been recently redone - everything was very clean and in great shape. The bed and pillows were the most comfortable I have ever had in a hotel. It was quiet and the A/C was just right. Room darkening shades kept it nice and dark even though we faced the front lot. The breakfast area was clean, well-stocked, and had good choices of hot food as well as cereals and yogurt.

Good part of town

Let me just start by saying Yolanda Taylor, the manager, should not be employed by Holiday Inn Express. Or really any job that requires you to have basic decency and respect to the customer. My family and I traveled from Missouri to visit our friend who had emergency brain surgery and had the very unfortunate luck of choosing to book with Holiday Inn Express Muncie. Before booking, I called to confirm the pet policy as it was not listed on Expedia. I was told by the man working the front desk they have a non-refundable $75 per pet fee-that’s it. So I booked and we made our way there after going to the hospital. While trying to check in, there was a sign that said their pet policy was small breed and 45lbs or less which was weird as I was not told that over the phone. The manager, Yolanda Taylor, came from behind the desk after hearing us question why we were not told that on the phone when calling about the pet policy. She explained with an attitude how she’s been trying to cut ties with Expedia due to the issue of not displaying the policy. When voicing our frustration, she cuts us off and starts yelling about cancelling our reservation. While trying to explain to her that I called this hotel the previous night and talked to the front desk and told her what they told me, her response was “you didn’t call us”. Well I had to take my phone out, show my call log, press the number I called and sure enough their phone started ringing. My fiancé then decides to take a picture of her name tag to remember her name to make a complaint, she starts screaming about calling the cops because it’s illegal to take someone’s picture. When the cop showed up, he had to educate her on her misunderstanding of the law and that it is not illegal to take someone’s photo in public. While the cop was there, she had I’m assuming a family member, show up to the hotel where she was pointing at us and our car while frantically talking to this individual. After leaving and finding a much better hotel, Expedia attempted several times to request a refund to which she has denied. I currently have a case open with Holiday inn Express corporate as well as her upper management of that particular hotel. I don’t need a refund, I just need to know that she wont be able to treat anyone else this way. And the should be Holiday Inn Expresses priority as well.

The staff were so amazing during our stay, the breakfast was better than many I’ve had at sit down breakfast places, and the hotel is great! Conveniently located near several dining and shopping options, almost everything you want or need is within a 10-15 minute drive

Clean, comfortable, quiet

Everything!!

Absolutely nothing!! Everything was great!!

We stayed overnight. The staff was very friendly. The room was pretty rundown. The bathroom door would not close and the bottom was broken. Overall it was clean. The shower took a long time to drain. Tissues were empty we had to go ask for a box.

The stay was pretty good, people friendly and helpful.

The price ended being higher than I was quoted when I set up the reservation.

We moved my daughter into her dorm the day before and we didnt want to turn around and drive home